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USI Number:
Online Learning
Overview
When you book on a first aid course with one of our training partners, we provide many options, so you can choose which is best for you.
To save you time in the classroom, we have our online learning course, which helps reduce classroom time.
Full Day Theory/Practical – Students complete pre-course learning and attend a full course with their trainer (note: full course CPR students do not need to complete pre-course learning). This course is ideal for those with limited experience or those who prefer to spend more time in the classroom refreshing their knowledge and practicing the skills involved in first aid, including practical and theory assessments.
Express Course – Face to Face Practical– Students complete pre-course learning and attend a shorter course with their trainer. This course is ideal for those with experience, having completed training previously or for those working in the same field. Students attending an express course will complete the practical assessments only as it is expected they have enough experience and the completion of the pre-course learning assisted with refreshing their knowledge to prepare for the assessment. One assessment will include the completion of an incident report form following a practical scenario. All theory assessments are completed prior to attending the assessment.
Express Course – Zoom Practical – This course is the same as the above Express Course, however, is conducted via zoom instead of face to face. Group sizes are capped, and the practical duration is longer than face to face to ensure all assessment requirements are met.
*Duration depends on group size.
Pre-Course Learning:
The online pre-course learning consists of presentations, and multiple-choice questions aimed to prepare students for further training and or assessment. The pre-course learning can also be completed by a hard copy workbook, or in-class with the trainer if organised before-hand.
95% of students and instructors prefer the online method as it’s convenient and cost efficient.
When you enrol into a first aid course with one of our first aid training partners, you will automatically be emailed your login for the online pre-course learning, and you can start it straight away.
We also have options for those who do not want to complete online learning:
· Completion of hard copy workbook in place of the online learning
· Completion of a two day First Aid course (no pre-course learning)
Cancellation & Refund Policy
All refund requests must be submitted in writing to:
In certain circumstances; we may allow you to transfer the booking/and or payment to another person or date. A maximum of 3 transfers per booking maybe considered under certain circumstances.
If the refund request is approved, then the refund payment is processed within 14 days from the date of the request. Refunds will be made electronically into the bank account authorised by the student in the refund request form.
Please note an administration fee may apply for processing refunds. In the event that the request for refund has been denied then the student is advised of the outcome in writing. A student may access the complaints and appeals process if he/she wishes to do so and would like a further review of the decision made in regards to the refund.
Fee Refund Scenarios
Request to withdraw from the program 24 hours or more before the scheduled session: Full refund of total fees paid minus a $25 Administration
Fee Request to withdraw less than 24 hours prior to the scheduled session: No refund will be given. You may re- book at a discounted price of 20% off the full course fee
Non-attendance or failure to attend on time for the scheduled session: No refund applicable
Best First Aid identifies a LLN difficulty for the student and is unable to coordinate a satisfactory learning plan for the student as a result of which training is cancelled: Full refund. Administration fee of $25 may apply.
If Best First Aid are unable to deliver the course/session: Full refund
NATIONALLY RECOGNISED TRAINING
The website does NOT guarantee that:
A learner will successfully complete a training product on its scope of registration, or
A training course can be completed in a manner which does not meet the requirements of Clause 1.1 and 1.2, or
A learner will obtain a particular employment outcome wherethis is outside the control of the RTO
